Refund / Cancellation Policy

Last modified: Janvier 20, 2026

  • Scope
  • Subscription cancellations
  • Subscription refunds
  • Service fees
  • Billing errors and charge disputes
  • Request cancellation or a refund review
  • Policy updates
  • Company details

Scope

This policy covers:

  • Subscription-based SaaS products offered by BEQODIA and its product websites; and

  • One-time digital services (e.g., onboarding, implementation, integrations, IT consulting) delivered remotely.

This corporate website (beqodia.com) provides general policy information. Product-specific terms may apply on the relevant product website. If there is a conflict, the product-specific policy will apply for that product.

Subscription cancellations

You may cancel a subscription at any time from the product account settings (where available) or by contacting support.

  • Cancellation takes effect at the end of the current billing period (monthly or annual).

  • You will retain access until the billing period ends, unless otherwise stated on the product site.

  • We do not charge cancellation fees.

Subscription refunds

Monthly subscriptions

  • Monthly fees are generally non-refundable once a billing period has started.

  • If you believe you were billed in error (duplicate charge, incorrect plan, etc.), contact support and we will review the issue.

Annual subscriptions

  • Annual plans may be non-refundable unless otherwise stated on the product website or order form.

  • Where a refund is approved, it may be prorated based on usage and the remaining term.

Free trials (if offered)

If a free trial is offered for a product, trial terms (duration, conversion date, and billing start) are shown at sign-up. Cancelling before the trial ends prevents the subscription from starting.

Service fees

Services are delivered digitally and often involve dedicated time and allocated resources.

Unless otherwise agreed in writing:

  • Service fees are non-refundable once work has started.

  • If work has not started, you may request cancellation and we may approve a full or partial refund depending on scheduling and administrative costs.

  • For fixed-scope services, the delivery milestones and acceptance criteria may be defined in a written statement of work (SOW) or order form.

If you believe a service was not delivered as agreed, contact support. We will review the case and may offer remedial work, service credits, or a refund at our discretion.

Billing errors and charge disputes

If you notice an unexpected charge:

  1. Contact [email protected] with the invoice details, and

  2. We will investigate and respond as quickly as possible.

We encourage you to contact us before filing a chargeback so we can resolve the issue directly.

How to request cancellation or a refund review

Email [email protected] and include:

  • Your account email and/or invoice ID

  • Product name (if applicable)

  • The reason for the request

  • Any relevant screenshots or payment details

We may request additional information to verify account ownership.

Policy updates

We may update this policy from time to time to reflect changes in our products, services, or legal requirements. The updated version will be posted on this page with a new effective date.

Company details

BEQODIA LTD
Company no. 15908740
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
SIC: 46510 / 47410 / 62012 / 62020